Refund Policy

1. General Policy

CypRentacar aims to keep cancellations and refunds straightforward. Refund eligibility depends on payment status, service usage, and whether the reservation has already started.

2. Cancellation Before Pickup

• Bookings cancelled before the pickup time are eligible for a full refund unless a special non-refundable rate was confirmed.
• Refunds are processed back to the original payment method where technically possible.
• Bank or card processor timelines may affect when the customer sees the refund.

3. No-show and Late Cancellations

If the customer does not arrive for pickup and does not notify CypRentacar in advance, the reservation may be treated as a no-show. In such cases, refund approval may be reduced or denied depending on operational loss.

4. Early Return

Returning a vehicle earlier than the agreed return date does not automatically create a right to a partial refund unless approved in writing by CypRentacar.

5. Refunds Due to Service Issues

If CypRentacar cannot provide the confirmed vehicle or a reasonable alternative, the customer may receive a full or partial refund depending on the affected portion of the booking.

6. Processing Time

Approved refunds are generally initiated within 7 business days. The final settlement time depends on the payment provider and the customer's bank.

7. Contact for Refund Requests

• Email: info@cyprentacar.com
• Phone: +90 533 840 0070
• WhatsApp: +90 533 840 0070